Social Media FAQs

Here are some common questions you may have regarding social media and your business.

Should I be using social media for my business?

The answer to this question is simple: You should absolutely be using social media for your business! Billions of people use social media throughout the world, and, in short, there is no better platform for engaging with your customers. If social media is not a component of your marketing strategy, you are ignoring a massive base of potential customers who may be looking for the exact products and services your company offers.

There are more than 2 billion registered accounts on Facebook alone. The bottom line: Social media is absolutely essential for improving your online brand presence and growing your company.

What kind of content do I need?

When it comes to any type of marketing, your top priority should be creating content that is valuable and engaging, and social media is no exception to this rule. A fine line exists between “not enough information” and “too much information”; your viewers want content that does “just enough” to get your message across without overwhelming them. Put yourself in your customers’ shoes and you will begin to understand what they’re looking for in terms of interacting with your brand via social media. When communicating with your customers online, always remember to interact with them in a casual, personal way.

How often do I use social media?

You company should be utilizing social media as often as possible. Your brand needs to establish a strong social media presence, and that includes producing creative content as well as delivering breaking news about your business or industry. These two strategies can help enhance brand loyalty and foster engagement with your business and brand.

Increasing brand awareness requires more than merely advertising your products and services; it involves creating content that is informative and meaningful. A great deal of online content is produced every day, and your customers aren’t looking for more advertisements—they want content that is high-quality and relevant.

Which social media platforms are right for my business?

There are various social media platforms, and it takes a bit of expertise to identify which ones are best for your type of business. First, you need to assess the kind of content you intend to produce. If you mean to focus on long-form content and videos, you should definitely be utilizing Facebook. For photos and short-form content, Twitter and Instagram are ideal choices. Successful enterprises will rotate the types of content they release; in other words, it is wise to utilize multiple social media platforms instead of just one.

The next step is assessing your target audience. If your key demographic is a young audience, for instance, Twitter and Instagram are good choices, as the majority of users on these platforms are under age 35.

Should social media replace other marketing campaigns?

While social media marketing is an important tool for expanding your business, it should not replace other types of marketing. A social media campaign should supplement your current marketing efforts, not supplant them. Traditional marketing methods like email, print and direct mail are still important components of a successful marketing strategy.

What should I do if I need help?

Planning and executing a successful social media marketing campaign is easier said than done. If you need assistance or have any questions about social media marketing, the SmallCapRelations team is here to help you. Our professionals can expertly overhaul your marketing campaign and take your social media marketing efforts to the next level.